Credit Controller Jobs

A good Credit Controller maintains an organisation’s healthy cashflow and ensures that revenue and credit owed to the company is paid in a timely manner.

Credit Controller job description and responsibilities

The role of a Credit Controller involves chasing for outstanding payments and managing the organisation’s credit risk by ensuring that any new customers are thoroughly vetted. In addition to this the Credit Control team will also reconcile the businesses month-end accounts.

As Credit Controllers are heavily involved in customer interaction, it’s crucial that they have excellent communication skills and great relationship building techniques.

Duties that a Credit Controller may undertake include:

  • Reconciling accounts
  • Creating and embedding payment procedures and policies
  • Chasing for outstanding payments
  • Posting and allocating cash
  • Raising credit notes
  • Maintaining and producing aged debtor reports
  • Dealing with queries internally and externally
  • Maintaining high levels of customer retention
  • General administration duties as required

Credit Controller job qualifications, experience and skills

When hiring for a credit controller role, the majority of employers will be looking for professionals with experience in either credit control itself or a role involving direct customer communication. Finance related qualifications can also be useful, although not always essential.

The best Credit Controllers will have the following skills:

  • Excellent customer service skills
  • Ability to build strong relationships
  • IT literate and ideally experience with ERP systems
  • Tenacity
  • Good negotiation skills
  • Business acumen and ability to explain financial matters
  • High attention to detail and excellent problem solving skills
  • The ability to prioritise a heavy workload
  • Good analytical skills

Looking for a Credit Control role or need help recruiting?

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