Recoveries Consultant / Customer Service Agent - TNP - The Niche Partnership

Recoveries Consultant / Customer Service Agent

Recoveries Consultant / Customer Service Agent

Recoveries Consultant / Customer Service Agent Job Details

Reference No:2659-2

Location:Eastleigh, Hampshire

Salary:£23000 - £27000 Per Annum

Job Type:Permanent


Jack Kille


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Are you a confident communicator, looking to join a company offering career progression and an enticing benefits package?
We have teamed up with a successful organisation in the legal industry, based in Eastleigh, searching for a Recoveries Executive to join their team. This role has arisen due to growth and you will join the business at an exciting time. You will benefit from an annual bonus, excellent annual leave allowance, your birthday off, gym membership discounts, technology discounts, study support and more!

Reporting to the Team Leader, you will be responsible for:

  • Contacting customers via phone to agree on payments
  • Setting up payment plans and negotiating terms with customers
  • Taking inbound calls to answer queries and take payments
  • Chasing debt by phone, letter and email – mostly phone-based
  • Sending out legal letters and raising cases to legal teams
  • B2B collections, researching a range of businesses to recover debt
  • Processing income and expenditure forms

What you will need:

  • A background in customer service, collections and/or credit control
  • Experience in a similar role, such as Collections Agent / Recoveries Agent / Credit Control Clerk / Debt Collection Agency / Customer Service Representative / Customer Support / Credit Controller
  • Confident telephone manner and comfortable communicating challenging issues

What you will get:

  • Annual bonus scheme
  • 25 days annual leave + bank holidays
  • Your birthday off
  • 50% off gym membership
  • Study support
  • Company pension
  • Cycle to work scheme
  • Technology discount scheme
  • Free pizza on the last Friday of every month
  • Weekly fresh fruit and health snack deliveries
  • Onsite parking
  • Full training

If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!

We take your application seriously and WE RESPOND TO EVERY APPLICATION…because getting a job is hard enough.

The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn’t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.

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